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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Callie Christian

October 4, 2024

5  out of  5
rating by Callie Christian
"Robert and Ginger are always so helpful and kind. Definitely recommend this agency!"
We responded:
"Thank you Callie, we love taking care of your family! "
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Martha Pynch

September 24, 2024

5  out of  5
rating by Martha Pynch
"Thanks for on ongoing great support! We have been with Robert's State Farm office for over a year now. Moving into the state of Oklahoma was a huge changed and finding a new agent was simple with Robert and Ginger. Our questions have been answered quickly and efficiently each time we have reach out. Thanks you both!"
We responded:
"Martha, we were excited to have you as a new customer and watching you build a new home! Thanks for your confidence."
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Casey Brown

September 20, 2024

5  out of  5
rating by Casey Brown
"Robert and Ginger are amazing to work with! Very helpful and responsive."
We responded:
"Thank you for being a customer all these years!"
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Taylor Davis

September 19, 2024

5  out of  5
rating by Taylor Davis
"Great communication, so easy to work with, friendly, quick responses to my questions outside being in the office, & reliable!"
We responded:
"Taylor, thank you for the kind words! We love to respond quickly and make insurance easy. We are always available if you need us!"
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Janeen Gray

September 9, 2024

5  out of  5
rating by Janeen Gray
"Thanks so much for sending the proof of insurance as quickly as you did. The officer was nice and didn't give me a ticket, but I didn't want that to happen again. I might not be so lucky next time."
We responded:
"Janeen thank you for all your years as a customer! We can get you an insurance card in seconds. Shurtleffinsurance.com is another source if the office is closed, just click on Get ID Card icon and enter your phone number and DOB and it should list all your automobiles, and you can click on what you need and you will get a card emailed! The State Farm App is another option."
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Joyce Williams

September 9, 2024

5  out of  5
rating by Joyce Williams
"We've been with this agency for about 3-4 years and they, Robert and Ginger, have been a tremendous amount of help when asked for quotes on items we needed insured. They saved us quite a lot on our home insurance which is why we switched to them to begin with. They also kept us informed on the things we could do to get better rates. We've not had any claims thus far but anticipate if we do they will be just as helpful."
We responded:
"Joyce we love saving customers money and making sure you get all of our discounts! I promise you if you have a claim to be just as helpful! I was with State Farm Claims before becoming an agent so its second nature. "
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McKae Goetzinger

September 4, 2024

5  out of  5
rating by McKae Goetzinger
"Robert and Ginger are great. Been here for a long time, however didn't love the run around I got from State Farm claims people regarding the damage my roof clearly had after the hail storm. Robert and Ginger both worked to help me get it sorted out and I appreciate the personal investment they have in their clients."
We responded:
"McKae, we had an inexperienced adjuster who looked at your roof and we just needed to send a more experienced claims handler for a second opinion. We are your advocates at claim time and we appreciate your kind words!"
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Angie Strawn

August 30, 2024

5  out of  5
rating by Angie Strawn
"Best costumer service. Both Robert & Ginger are friendly & knowledgeable."
We responded:
"Thank you Angie, and it's been an honor to serve you all these years!"
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Lori Thomasson

August 30, 2024

5  out of  5
rating by Lori Thomasson
"This agency is very responsive, answers all my many questions and does it all with a smile. Just the best."
We responded:
"We appreciate the kind words Lori! We aim to please so let us know anytime you need something. "
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Aaron Heilaman

July 19, 2024

5  out of  5
rating by Aaron Heilaman
"Robert is a great agent. Always available, timely, and efficient with claims help or questions. He gave me his cell number day one and assured me I could call any hour if I needed assistance. Highly recommend!! Update to previous: I continue to receive exceptional service from Robert and Ginger. They helped so much when my daughter got her 1st vehicle and recently with the hail storms and a new roof. Give them a call for you insurance needs!!"
We responded:
"Aaron, thank you for your updated review. It has been an honor to serve your insurance needs. You have my cell, call me anytime you need anything 24/7!"
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Melinda Hubble

June 18, 2024

5  out of  5
rating by Melinda Hubble
"My claim was handled in the office and I can’t even put into words how easy it really was!!!! Ginger helped me & is incredible to work with!! I owe this woman a treat! She answers all my questions & is so friendly & patient! I appreciate the support I always get!"
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Teri Thomas

June 17, 2024

5  out of  5
rating by Teri Thomas
"Robert and Ginger are a class act! Over the last two months, our family has had a house destroyed by tornado, a total loss of a car due to a deer, in front end damage to another car that was parked in a parking lot. Robert and Ginger made all our claims fast and easy. They are both very knowledgeable and helpful. They’re the only insurance company I would use!"
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Maliea Farrell

February 27, 2024

5  out of  5
rating by Maliea Farrell
"Outstanding service, filed claim and received check for repairs same day. Could not be happier"
We responded:
"We want to make claims handling easy and fast. When you are happy we are happy!"
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Natasha Estep

June 23, 2023

5  out of  5
rating by Natasha Estep
"Ginger and Robert make having insurance so easy! They always respond quickly and work hard to get us the best deals. Highly recommend!"
We responded:
"Thanks for the vote of confidence Natasha! That means a lot"
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Patience Hampton

June 22, 2023

5  out of  5
rating by Patience Hampton
"Ginger is very helpful, she got my claim taken care of quickly!"
We responded:
"Thanks Patience, Ginger rocks! Couldn't run this agency without her."
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Derek Hayes

June 14, 2023

5  out of  5
rating by Derek Hayes
"Great rates and great service. Robert and his team are top notch."
We responded:
"Thanks Derek! We appreciate your business and you deserve top notch! "
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tripleconsonant !

June 14, 2023

5  out of  5
rating by tripleconsonant !
"awesome"
We responded:
"Thanks for the kind words!"
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Jessica Leatherman

February 14, 2023

5  out of  5
rating by Jessica Leatherman
"Ginger made my life so much easier! This team went above and beyond to help me add my new vehicle and help me with a price that would fit my budget! Thank you so much for helping my and my family with all our needs!"
We responded:
"Jessica, we have great rates and make your insurance transactions easy! Ginger goes above and beyond to take care of customers and is a team player. When you are happy we are happy! "
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Bonnie Bivins

February 11, 2023

5  out of  5
rating by Bonnie Bivins
"Ginger has helped me with all my needs, all I had to do was text her. She has our auto and house and our life insurance for our grandbabies."
We responded:
"Bonnie, thanks for your complement! We like to make insurance simple. Ginger is awesome and I appreciate all she does in helping me run my business. "
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Patrick Klingensmith

February 11, 2023

5  out of  5
rating by Patrick Klingensmith
"I’ve been with Robert for years. He and his staff are always on point and ready to help. I recently had a claim. I felt supported and well informed every step of the way. The process went super smooth and completed very quickly."
We responded:
"Patrick we are thrilled you are happy with the claims process and our support level. We hope to help you for many years to come!"
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Curtis Turner

November 10, 2022

5  out of  5
rating by Curtis Turner
"My wife Mikki hit a Deer the other night and did quite a bit of damage to our Ford pickup. I went by my insurance agent Robert Shurtleff at State Farm. Robert told me to go get a estimate . When I came back with the estimate he took it to his office and came out with a check for me no questions asked. All of this in the same day. I can't be any more satisfied with him. Best insurance agent in Ada. Thank you Robert ."
We responded:
"Curtis and Mikki, animal collisions are common in our area and we can't let that ruin your day! State Farm makes it easy for me to pay many claims out of my office up to $10,000 for automobile and homeowners claims. Glad we could resolve this the same day for you. This is what makes State Farm unique and I handle all eligible claims out of my office! "
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Angela Strawn

February 17, 2022

5  out of  5
rating by Angela Strawn
"Robert and Ginger go above and beyond for my families insaurance needs. We have home, auto, motorcycle, and RV insurance with Robert Shurleff at State Farm Insurance."
We responded:
"Thanks Angela, it's a pleasure working with customers like you!"
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Steve McDaniel

February 16, 2022

5  out of  5
rating by Steve McDaniel
"Robert was instrumental in being involved with the claims adjuster to get my roof replaced. I have used Robert for over 25 years and he has always had my back. State Farm has always treated me fair.."
We responded:
"Glad to assist you with your claim Steve! You take pride in your lake house and now it has a brand new roof."
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Page Powell

February 3, 2022

5  out of  5
rating by Page Powell
"Great service and rates. Ginger made the process of transitioning from another agent to Robert incredibly easy."
We responded:
"Page, Ginger is awesome! We love making it easy."
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Ciara Tippin

February 1, 2022

5  out of  5
rating by Ciara Tippin
"We have been so satisfied with the customer service we receive from Robert Shurtleff's office. Ginger is always willing to help in any way she can, and makes it easy on us!"
We responded:
"Love to hear you're happy Ciara! Ginger rocks."